We offer our customers a 14-day return policy, which means you have 14 days after receiving your item to request a return!❤

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

1. For problematic returns such as defective ones, you can request a replacement or refund with picture proof.

2. For returns without problematic issues, we only offer store credit or the customer can send it back to our US warehouse for a refund. 

To start a return, you can contact us at aureateam@support.com. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. The buyer is responsible for shipping fees if it is a non-problematic return. 

We recommend you send back any returns using a signed postal service. Once we have received your return, it will be processed as quickly as possible. Please allow 14 days from the date of your return being processed for the refund to credit your original method of payment. We reserve the right to refuse any returns which do not meet our return policy requirements.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Water-resistant jewelry✨

Our plated jewelry is water-resistant, tolerating light exposure like hand-washing, showering, or rain. To maintain its beauty, we recommend avoiding water exposure and contact with chemicals such as sweat, lotion and soap. Clean it with a dry, soft cloth after use and store it in the provided airtight bag. Following these steps will help keep your jewelry shining for a long time!

All orders include a FREE reusable CTC fluffy pouchfor storing and even cleaning your jewelry!

PLUS, you'll receive cute stickers and everyone’s favorite—heart-shaped bubble wrap to protect your package!

All rings come with a free pink ring box!!